Compliance Communications Blog

Lisa DiBenedetto

Recent Posts

 

Effective Compliance Communication, Part 1: Set Goals

Recently, I wrote a blog that focused on 8 steps to creating a successful compliance communication plan. It drummed up a lot of excitement around the office, and we’ve had many people ask us to dive deeper in to the content surrounding each individual tip. In fact, the infographic has been so well received that we created some communication planning templates to compliment it. But I recently asked myself, “Why stop there?”

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8 Tips for Building a Successful Compliance Communication Plan

How important is a communication strategy to your compliance program? Getting the message out to your employees, third parties, and stakeholders will make your program stick and, over time, create a culture of compliance and ethics within your organization. Communication is an integral part of your program, but don’t take my word for it; here’s an excerpt from the 22nd Annual Ethics and Compliance Conference (you can read the full transcript here):



Compliance programs must be put into place and—more importantly—communicated 
repeatedly and enforced properly throughout the entire organization.

A company should implement mechanisms designed to ensure that its compliance code is effectively communicated to all directors, officers, employees.  This means repeated communication, frequent and effective training, and an ability to provide guidance when issues arise.

 -Assistant Attorney General Leslie R. Caldwell at the 22nd Annual Ethics and Compliance Conference, October 1, 2014 

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In Compliance Communication, Consistency Trumps Quantity


My team and I are often asked, “What can I do to make my compliance communication as effective and engaging as possible?” The answer may surprise you. While having strong, quality communications materials available to your employees is important, such communication will be virtually irrelevant if not delivered with consistency

Consistency sounds time consuming and scary, and I can understand the fear. It’s hard enough to find time to manage the existing constants of a typical day. You’re painfully aware of your bottomless inbox and the blinking light of your voicemail. Even personal things, like promising yourself that you’ll start drinking more water or getting a full night’s rest, seem daunting.  But if you don’t hold yourself accountable, you will not reach your goals. Your compliance communication program is no different. 

We know why we need to be consistent in our compliance communication, but how can we achieve it? By taking the steps below, consistency in your messaging can become a more natural part of your routine:


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6 Communication Channels That Enhance Your Compliance Program

If I’ve learned anything since joining the Compliance Wave team, it’s that communicating our message is the most important part of everything we do. We want to provide our Members (past, present, and future) with effective resources, best practices, and industry relevant news. We strive to maintain a balance between our global reach capabilities and our friendly, approachable tone. How do we manage this as we connect with hundreds of different organizations and millions of individuals around the world? We know the best way to engage our complex audience is to make sure we’re ubiquitous in our communications, both in the content we provide and in the communication channels we use to provide it.  

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