Compliance Communications Blog

My blog title (a misquote, by the way, and often misattributed at that*) is a frequent topic of conversation here at Compliance Wave. In fact, I heard this very phrase uttered less than 48 hours ago by the Chief Compliance Officer of a well-known children's hospital. And while it elicited a chuckle from both of us, as it always does, it's also remarkably on-point for how we communicate compliance policies.

For most of us, effective communication that is clear, impactful, and brief is hard. I mean really hard. Why is this so difficult – specifically in the realm of compliance communication? 

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7/15/15: Few of us retain much from a one-shot message but hearing the same message consistently has a huge impact: we remember. Even more importantly, we integrate the message into our lives, thoughts and behaviors. Certainly, that’s true in compliance communication. In a blog post on Communicating...

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7/15/15: The traditional argument has been that corruption in some markets is so widespread that companies are virtually required to participate in that corruption, particularly when it comes to the small “facilitation payments” that make the wheel of business keep spinning. An article by the staff of Treasury & Risk...

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My team and I are often asked, “What can I do to make my compliance communication as effective and engaging as possible?” The answer may surprise you. While having strong, quality communications materials available to your employees is important, such communication will be virtually irrelevant if not delivered with consistency. 

Consistency sounds time consuming and scary, and I can understand the fear. It’s hard enough to find time to manage the existing constants of a typical day. You’re painfully aware of your bottomless inbox and the blinking light of your voicemail. Even personal things, like promising yourself that you’ll start drinking more water or getting a full night’s rest, seem daunting.  But if you don’t hold yourself accountable, you will not reach your goals. Your compliance communication program is no different. 

We know why we need to be consistent in our compliance communication, but how can we achieve it? By taking the steps below, consistency in your messaging can become a more natural part of your routine:

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6/30/15: Sometimes hearing an unexpected observation or question provides more results than hearing an answer to a familiar question. Jeff Kaplan, who edits the Conflict of Interest blog, knows a lot about compliance, corruption, and conflicts of interest. So, when he writes about an observation - “In my nearly 25 years...

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